Cancelation & refund policy
CANCELLATION POLICY
1. GENERAL
eshfaa healthcare Company is committed to providing exceptional service in a timely manner.
when customer cancels without giving enough notice, it prevents another customer from being served.
No shows and late cancellation have an impact on service quality while punishing customers who may show up earlier.
For these reasons, eshfaa has implemented a cancellation policy that will be closely monitored.
2. FULL PAYMENT Your registration is complete when we receive your full payment. Payments can be online or in person. We do not reserve [SPECIFY] without payment. An online confirmation email will be sent to you at the time of registration and payment. This email serves as confirmation of your registration.
3. CANCELLATION REQUEST Cancellation requests may be submitted by phone, email, online or in person. Please note that refunds will be processed in the original form of payment. If you have any questions or concerns about our cancellation policy, please contact us at 01200777738
4. REFUND POLICY The refund request must not exceed 14 days from the date of payment. If the refund request is accepted the full paid amount will be recovered to your account in 14 working days.
privacy policy
This Privacy Policy sets out the policy of PASHAKEEM COMPANY OWNER OF ESHFAA APPLICATION AND WEBSITE with respect to the way we obtain, use, and disclose information about you through website
We understand and appreciate that you are concerned about privacy, particularly in relation to the use and disclosure of personal information. We are committed to providing a high level of privacy in relation to all personal information that is collected by us.
The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding how we will use your personal information, and your ability to correct this information. Our website allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us.
Our goal is to provide you with a satisfying experience while allowing you to control your privacy and to give you the means to voice any questions or concerns you may have. YOUR CONSENT You consent to your personal information being used in accordance with the privacy policy by visiting our website, by entering a competition on our website, by purchasing our products on the website and/or by providing us with your personal information on the website.
COLLECTION OF INFORMATION
Information is collected from you primarily to make it easier and more rewarding for you to use our website and services.
Depending on the service you are accessing,
you could be asked to provide information such as your name, email address or information about what you like and do not like.
It is entirely your choice whether to respond to these questions or not.
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USE OF PERSONAL INFORMATION
ESHFAA APPLICATION AND WEBSITE will use the personal information you have chosen to provide us for the purpose for which you provided it. ESHFAA APPLICATION AND WEBSITE will not use it for any other purpose without your consent. We might on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. On each email or communication that we send you, we will include simple instructions on how you can immediately unsubscribe from our mailing list. You can opt out from receiving such material at any time by emailing our privacy manager and asking to be removed from the mailing list. Any information we may collect from you will be treated with strict confidentiality.
DISCLOSURE There will be occasions where it will be necessary for ESHFAA APPLICATION AND WEBSITE to disclose your personal information to third parties. ESHFAA APPLICATION AND WEBSITE may be required to disclose your personal information to third parties to provide the products or services you have requested, for example, if you purchase products online, ESHFAA APPLICATION AND WEBSITE will need to disclose your personal information to third parties to bill and deliver your products. However, the disclosure will only be made where it is necessary to fulfill the purpose for which you disclosed your personal information. Otherwise, then stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organization or person outside BOUNCE, unless you have authorized us to do so, or unless we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.
NO SALE OF PERSONAL INFORMATION Under no circumstances will ESHFAA APPLICATION AND WEBSITE sell or receive payment for licensing or disclosing your personal information.
PASSWORDS Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online
Credit Cards We do not collect or store credit card information on our database or server. This information is managed through a secure credit card payment facility, all information sent to the processing bank is managed with the latest security software, systems, and processes (SSL).
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SECURITY
ESHFAA APPLICATION AND WEBSITE operates secure data networks that are designed to protect your privacy and security. ESHFAA APPLICATION AND WEBSITE has a Security Policy that explains how we protect your privacy and personal information. Please note that our website does not provide systems for secure transmission of personal information across the internet, except where otherwise specifically stated. You should be aware that there are inherent risks in transmitting personal information via the internet and that we accept no responsibility for personal information provided via unsecured websites.
We will not be held liable for loss or damage arising from unauthorized access to your personal information or a breach of this policy whether such access or breach was caused by our negligent or willful act or omission or that of our employees or agents.
ACCESS AND CORRECTION
The security of your information is important to us. The information we have collected about you cannot be seen or modified by anyone else.
We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form.
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You may access your information at any time. If you would like to know what information we hold about you, please contact us. If you discover that there is an error or information is missing, please notify us and we will try to correct or update the information as soon as possible.
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We will try to ensure that all information we collect, use, or disclose about you is accurate, complete and up to date.
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Terms and Conditions
As part of the Acceptable Use Policy for the eshfaa App and Website, you agree not to use the information, services, or any other part of the eshfaa Platform and Application to take any action or actions that would:
1. Contrary to the public image, goodwill, or reputation of the eshfaa website and application.
SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
8.Restricting or inhibiting any other visitor from using the eshfaa App and Website, including, without limitation, by “hacking” or defacing any part of the eshfaa App and Website, or modifying, altering, sublicensing, translating, selling, reverse engineering, decompiling, or disassembling any part of the eshfaa App and Website.
9.Remove any copyright, trademark, or other proprietary rights notices contained in the eshfaa App and Website.
10.Sell, rent, lease, transfer, assign, or otherwise transfer any rights under the Terms to any third party, or otherwise commercially exploit or profit from the information or content of the eshfaa App and Website, or any part thereof, in any way, except as expressly permitted herein.
11."Print" or "copy" any part of the eshfaa application and website without our prior written permission.
12 - PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
13.Interfering with or disrupting any services or equipment with the intent to cause an excessive or disproportionate load on the infrastructure of eshfaa Company, its licensors, or its suppliers.
14 - INDEMNIFICATION You agree to indemnify, defend and hold harmless ESHFAA APPLICATION AND WEBSITE and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
15.Use any robot, web, site search/retrieval application, or other manual or automatic device or process to retrieve, index, or in any way reproduce or circumvent the navigational structure or presentation of the eshfaa App and Website, or the contents, authentication, and security measures.
16 - TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
17. Implement any form of network monitoring or operate a network analyzer, packet sniffer or other technology to intercept, decipher, extract or display any packets used for communication between the Platform's servers or any data not intended for you, or harvest or collect information about any Visitor or Member of the Platform without their express consent.
18 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Egypt. 19 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Bank form – online medical consultation[1].docx
Medical Disclaimer
The content provided on Eshfaa’s website is for informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of our doctors or qualified healthcare provider with any questions you may have regarding a medical condition. eshfaa does not provide medical services directly, the platform connects users with licensed healthcare providers and facilitates access to medical tourism services. All medical decisions and procedures are the sole responsibility of the healthcare providers. While we strive to ensure the accuracy and reliability of the information shared, Eshfaa makes no guarantees regarding the completeness, accuracy, or timeliness of the content. Use of any information on this site is at your own risk. In case of a medical emergency, contact your local emergency services immediately. Do not rely on this website for urgent medical needs.
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Terms of Service
1. Acceptance of Terms
By accessing and using the Eshfaa website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our platform.
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2. Platform Role
Eshfaa acts as an intermediary connecting users with licensed healthcare providers and medical tourism services,
with full coordination and follow-up of the patient's journey from start to finish, including auditing and reviewing the quality of services provided by the service providers..
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3. User Responsibilities
You agree to provide accurate and truthful information when using our services and to use the platform for lawful purposes only. Misuse or fraudulent use of the platform may result in termination of your account.
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4. Third-party Services
Our website may include links to third-party services. We do not control or endorse these services and are not responsible for any issues arising from their use.
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5. Limitation of Liability
Eshfaa bears no responsibility for any direct, indirect, incidental, or consequential damages resulting from the use of the website or the inability to use it, or from any services accessed through it without direct coordination with the Eshfaa team.
6. Privacy
Your use of the website is also governed by our Privacy Policy. Please review it to understand how your information is collected and used.
7. Changes to the Terms
We may update these Terms of Service from time to time. Continued use of the platform after changes constitutes acceptance of the new terms.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws applicable in the jurisdiction where Eshfaa operates.
