It is a digital platform specialized in centered care
Personnel Coordinator (PCC), through professional case management and coordination
Care by an experienced, professional medical support team.

Patient demographics and languages

Analysis of our patients:

  • We serve patients from one day old to the elderly.
  • We provide services to male and female patients.
  • We provide services to patients with special needs or disabilities.
  • We cover all governorates of Egypt.
  • We receive patients from Saudi Arabia, Libya, Sudan, and Yemen to provide case management and care coordination.

Main languages

Arabic, English

Medical services provided:

Services are classified into two categories:


1- Just-in-time services (for national and international patients “on demand”) classified into 10 programs:

Eshfaa Plus Program:

A private health care program, designed for self-insured companies. It allows all employees in small and emerging companies to obtain health insurance for their family members without any annual or monthly subscription.

Eshfaa On-site program

Especially designed for companies and factories that have work sites in nearby or remote areas, where integrated professional health care services can be provided via the Internet, starting with establishing clinics on the site and equipping them with the necessary equipment and medications, then employing doctors and nurses on the site, and providing portable radiology and laboratory analysis services. , improving on-site physical services, even creating remote care units supported by digital ambulances or aircraft, applying high quality standards for health care systems and occupational safety ISO 45001/2018, with a well-trained and experienced team.

Eshfaa Charity Program:

This program is specifically designed for charities and non-governmental organizations that serve poor cases in need of various medical and surgical services in different governorates.

Eshfaa Homecare Program:

Integrated home care services including:

  1.  Doctors at home: Resident doctors, specialists and consultants in various specialties.
  2. Physical therapy and rehabilitation at home.
  3.  Nursing at home: with a qualified team of “nursing specialists, technicians and nursing assistants”.
  4.  Laboratory services at home.
  5. Radiology and imaging at home: including portable X-rays, ultrasound, Doppler and duplex, EKG and ultrasonography at home “by cardiologists.”
    – Rent portable equipment to set up an intermediate care unit at home.
  6. – Home dialysis rental: It is carried out by an experienced professional team of doctors and nurses specializing in dialysis, with the use of advanced portable dialysis machines, under the supervision of urology and nephrology consultants. Portable equipment to create an intermediate care unit at home.
  7.  Ambulances: for transporting cold cases from home to hospitals and vice versa.

Eshfaa Telemedicine Program:

  1. . For individuals: You can request an online consultation with one of our doctors in different specialties, whether he is a resident, specialist, or consultant. You can choose your favorite doctor based on the best reviews, and you can choose to communicate with him through a video call, phone call, or chat, whether through your phone. Or your tablet, laptop or using the app.

    1. For businesses: You can enjoy attractive packages at competitive prices and deep discounts on higher packages, available to all your employees, with high quality and reduced costs.
    2. For workers on sites: in factories, wells, and remote areas using telehealth devices.

Eshfaa Family Program:

Design a customized healthcare program specifically for your family members or customized insurance plans. You can choose what suits your family from the following options:

  1. Create a dedicated medical support group to manage your family's condition, coordinate care, and order “discounted medical services on demand” with discounts of up to 60%, without monthly or annual subscriptions, and without purchasing cards, just pay for the service you need with discounts and enjoy “value-based care”
  2. Buy discount cards for your family, enjoy discounts of up to 70%, and navigate yourself to hospitals and caregivers in the strong network.

Eshfaa Geriatric Program:

This program is managed by a qualified and experienced team of senior medical specialists and consultants. In addition, we provide other diagnostic and treatment services that our patients may need.

-Eshfaa CDM program:

This program is designed for professional patient case management and care coordination for patients with chronic diseases to provide the best chronic disease management.

  1. – Telehealth plays an important role in managing chronic diseases, through continuous follow-up of patients through online consultations.


  2. In addition, we can provide all home care services to our patients, or coordinate any medical service required at different healthcare facilities.


  3.  We provide medication management for chronic disease patients and deliver monthly medications at home at discounts.


  4.  We support insurance companies by offering chronic disease management to their clients, to provide greater convenience and effective cost reduction for the insurance parties. 

-Eshfaa Peri-natal Program:

This program is designed for females in childbirth, to support them with the best follow-up, increase health awareness, manage cases and coordinate care during the pre- and post-natal period, starting from the first day of pregnancy, follow up on the pregnancy, provide the best pre-natal care, coordinate birth, and then provide care. Postpartum and follow-up of the mother and her child from the first day, and the breastfeeding period, until weaning.

  1. – Telehealth plays an important role in this program through continuous follow-up of the mother throughout her journey with the best patient experience management and continuous follow-up.

Eshfaa Special Program:

The first health program designed specifically for people with disabilities, to manage their cases and coordinate integrated care for each of them, regardless of the type of disability, whether congenital or resulting from an accident, starting with monitoring and follow-up from the first moment a pregnant mother discovered that her child would have a birth defect or Genetic disorder or mental or physical disability, then postpartum care for this mother and her child, coordination of all diagnostic and therapeutic medical services, and continuous follow-up during this special son/daughter’s journey during infancy, childhood, adolescence, and the various stages of their lives, and above all, Do not forget the psychological and spiritual support for these special parents.

 Planned services (for non-local patients):

We are contracted with these accredited hospitals, which provide this type of services:

Karnak Hospital in Luxor:

It is classified into 3 programmes:

 Planned services (for non-local patients):

We are contracted with these accredited hospitals, which provide this type of services:

Karnak Hospital in Luxor:

It is classified into 3 programmes:


  1.  Pediatrics
  2.  Obstetrics and gynecology
  3. Internal Medicine
  4. Heart disease
  5.  Kidney disease
  6.  Diseases of the nervous system
  7.  Psychiatry
  8.  Skin diseases
  9.  Rheumatic diseases

Surgical procedures including:

  1. Gastrointestinal endoscopy and its operations
  2. Vascular surgery
  3.  Orthopaedic Surgery
  4.  Cardiothoracic surgery
  5.  Urology
  6.  Neurosurgery
  7.  Ear, nose and throat surgery
  8. plastic surgery
  9. Maxillofacial surgery  

Complementary services:

  1. Physiotherapy services
  2.  dentist
  3.  Laboratory
  4.  Medical Imaging
  5.  Intensive care unit (ICU)
  6.  Neonatal Intensive Care Unit (NICU)
  7.  to drug

"The Pyramid" Hospital, Sharm El Sheikh:

(Certified by JCI, GAHAR, GGHH)

It is classified into 3 programmes:

Surgical procedures including:

  1. Gastrointestinal endoscopy and its operations
  2. Vascular surgery
  3. Orthopaedic Surgery
  4. Cardiothoracic surgery
  5. Urology
  6. Neurosurgery
  7. Ear, nose and throat surgery
  8. plastic surgery
  9.  Maxillofacial surgery


  1. Pediatrics
  2. Internal medicine, endocrinology
  3. Heart disease
  4. Kidney disease
  5. Diseases of the nervous system
  6. Psychiatry
  7. Skin diseases
  8. Rheumatic diseases
  9. ophthalmology
  10. Gastrointestinal diseases

Complementary services:

  1. Physiotherapy services
  2. dentist
  3. Laboratory
  4. Medical Imaging
  5. Intensive care unit (ICU)
  6. Neonatal Intensive Care Unit (NICU)
  7. to drug

Alamida Healthcare Group of Hospitals:

Dar Al Fouad hospital (Nasr and October branches)

– Al Salam International Hospital (City and New Cairo branches)

(JCI certified)


  1. Emergency services
  2. Outpatient services
  3. Admission and accommodation services including medical care, nursing and nutrition
  4.  Surgeries
  5.  Laboratory services
  6.  Diagnostic and interventional medical imaging services

List of services outside the scope of our service:

Medical procedures that are generally considered illegal in many countries, including Egypt:

  1. Organ Transplant Trade and Tourism: Engaging in the illegal trade of human organs for organ transplantation is a serious crime and is strictly prohibited.
  2. Female Genital Mutilation (FGM): FGM is a harmful and illegal practice in many countries, including Egypt.
  3. Gender reassignment procedures without proper evaluation: Performing gender confirmation procedures without proper psychological and medical evaluation may be illegal and unsafe.
  4. Human cloning: Any attempts to clone a human, including reproductive cloning or cloning for research purposes, are generally illegal.
  5. Gene editing procedures on embryos: Modifying the genetic makeup of embryos or individuals in general is often illegal and subject to strict ethical considerations.
  6. Experimental or unproven treatments: Administering medical procedures or treatments that have not been scientifically proven or generally approved is considered illegal and unsafe.
  7. Use of medications outside approved guidelines: Using medications for purposes not approved by regulatory authorities is generally illegal.
  8. Assisted suicide: Assisted suicide is illegal in most countries, including Egypt.
  9. Unethical Research: Conducting medical research without proper ethical approval or violating protocols for any research may be illegal.


Nsafer company (Egyptian online booking hotels all over the world) will provide this service.

Scope of service:

•Booking flight tickets, hotels accommodation, transportations and tours.

•deals with most of the airlines and hotels inside and outside of Egypt


Our Quality Policy

The Quality Management System is based on established and agreed rules and practices with all members of the organization (employees and collaborators) formalized in specific documents and procedures that must guide each company function in the performance of the activities in order to ensure the achievement of the objectives and targets set.

Our vision is to provide our patients with the best care management, and coordination experience that will promote a lifelong relationship built on trust, confidence, quality of work, and exceptional patient care, and to remove barriers that seem to get in the way when it comes to a patient’s ability to maintain their health


_Mission Statement
Our mission is to provide patient-centered healthcare with excellence in quality, service, and access.
_Values Statements
Our Relationship with the People We Serve:
The patient always comes first. We are dedicated to patient care. We treat each person with respect and dignity. We keep ourselves well educated so that we can apply new developments in our fields. We use innovative approaches to health care and customer service. We believe that patients deserve to have timely access to health care and that our systems should reflect this value.
_Our Approach to Health Care
We care for the whole person, see the complexity of each person’s life, and believe that addressing a broad range of human needs is the best way to improve a person’s health. We continuously examine the services we provide and what is needed in the community. We look for cracks in the health care system, fill those, and move to fill new ones. When other community resources develop to address those needs We believe that providing high quality, accessible health care is our reason for being. We seek to be a model for other community health centers. We use a team approach to providing health care, and involve the patient as part of our team.
_Our Relationship with the Community
We have a commitment to serving the community and providing open access to Grace Health for all community members. Involvement by our staff in the community enhances our ability to provide effective health care. Improving the community will improve the health of our customers. Partnerships with education, government, and other community organizations will multiply the resources for and the effectiveness of our work.
_Our Work Environment
In all we do, we actively pursue excellence and search for the next level of accomplishment. We create a dynamic, forward-moving, innovative organization. Our integrity and ethics will never be compromised. We are good stewards of limited resources so that we can most effectively meet the many needs of our customers and the community. At the same time, caring for people is our primary focus. We are as respectful, friendly, helpful, and supportive to one another as we are to our patients. Teamwork is central to our work. We each take the responsibility to contribute effectively to teams. We recognize and appreciate the contributions and accomplishments of individuals and teams.

Scroll to Top